Frequently Asked Questions

Product Care

How do I clean my backpack?
What happens if I spill wine, coffee, water, or (insert liquid here) in the neoprene bottle pocket?


What is your return policy?

Orders & Shipping

Where can I find my order status and tracking information?
Can I change my order?
Can I expedite my order?

Sustainability & Circularity

How does a plastic bottle become fabric?
What is First Mile material?
Where are Day Owl bags manufactured?
What is the number on the side of my bag?


Are you hiring?
Where are you located?