Frequently Asked Questions

Bulk Orders

Do you offer wholesale pricing on orders for corporate gifting?
Do you offer wholesale pricing for brick and mortar stores?
Can I customize products within bulk orders?

Product Care

How do I clean my backpack?
What happens if I spill wine, coffee, water, or (insert liquid here) in the neoprene bottle pocket?
How large are your products?
Can I remove the creases from my waxed canvas bag?
Do you have a warranty?
Do you repair bags?

Trade Discounts

Do you offer a discount for Medical Providers?

Orders & Shipping

Where can I find my order status and tracking information?
Can I change my order?
Can I expedite my order?
Where do you fulfill your products from?


What is your return policy?
Can I return an international order?
How do I start a return or exchange?

Sustainability & Circularity

How does a plastic bottle become fabric?
What is First Mile material?
Where are Day Owl bags made?
What is the number on the side of my bag?
Do you recycle old backpacks?


Are you hiring?
Where are you located?