Frequently Asked Questions
Do you offer wholesale pricing on orders for corporate gifting?
Do you offer wholesale pricing for brick and mortar stores?
Can I customize products within bulk orders?
How do I clean my backpack?
What happens if I spill wine, coffee, water, or (insert liquid here) in the neoprene bottle pocket?
How large are your products?
Can I remove the creases from my waxed canvas bag?
Do you have a warranty?
Do you repair bags?
Do you offer a discount for Medical Providers?
Do you offer a discount for Teachers?
Do you offer a discount for Veterans?
Can I stack discounts together?
Are Misfits eligible for further discounts?
Orders & Shipping
Where can I find my order status and tracking information?
Can I change my order?
Can I expedite my order?
Where do you fulfill your products from?
When are customized orders shipped?
Why can't I customize a certain bag?
What is your return policy?
Can I return an international order?
How do I start a return or exchange?
Sustainability & Circularity
How does a plastic bottle become fabric?
What is First Mile material?
Where are Day Owl bags made?
What is the number on the side of my bag?
Do you recycle old backpacks?
Are you hiring?
Where are you located?