Frequently Asked Questions

Product Care

How do I clean my backpack?
What happens if I spill wine, coffee, water, or (insert liquid here) in the neoprene bottle pocket?

Return & Exchange

What is your return policy?
How do I start a return?
How do I start an exchange?
Can I exchange a gift?
When can I expect my refund?
How do I return or exchange an international order?

Orders & Shipping

Where can I find my order status and tracking information?
Can I change my order?
Can I expedite my order?
Do you ship internationally?

Sustainability & Circularity

How does a plastic bottle become fabric?
What is First Mile material?
Where are Day Owl bags manufactured?
What is the number on the side of my bag?
How is Day Owl circular?

Bag Recycling & Secondhand

What bags can I recycle?
What do you do with the bags once I send them back?
Why do you take bags back?
How do I send a bag in?
Why do you resell recycled secondhand bags instead of donating them?


Are you hiring?
Where are you located?
How can I reach out to you?