All sales are final. Please allow an additional 5-7 business days for your order to ship due to new warehouse hours.
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Frequently Asked Questions

Bulk Orders

Do you offer wholesale pricing on orders for corporate gifting?
We do, begin an order here. For all bulk orders, we require that they be placed through a promotional products distributor, if you do not have one, feel free to fill out our form to be connected with someone great in your area. Any discounts promoted on dayowl.com are not applicable towards bulk purchases.
Do you offer wholesale pricing for brick and mortar stores?
We do, reach out to sales@dayowl.com begin an order.
Can I customize products within bulk orders?
Yes we offer embroidery customization across our entire collection, connect with sales@dayowl.com to learn more. At this time we do not offer product customization for individual items purchased on dayowl.com

Product Care

How do I clean my backpack?
A Day Owl bag breaks in like a great pair of boots. As you use it, your bag will develop a character that is unique to what you do and where you go with it. If your First Mile™ canvas manages to catch a stain, simply spot clean it with water and a mild detergent, and air dry. If needed, your bag can be machine washed in a cold, gentle cycle with a small amount of detergent. Do not dry clean.
What happens if I spill wine, coffee, water, or (insert liquid here) in the neoprene bottle pocket?
Fear not! We’ve spilled all of the above in the water bottle pocket. The beauty of the neoprene is that the liquid in question pools up in the bottom of the pocket and usually won’t make its way into the main compartment. To clean, open the pocket and stuff a clean washcloth or dish towel into the pocket to soak up the liquid. Then, turn the pocket inside out and scrub it with a little detergent and water. Air-dry it in a warm, dry place (make sure it’s completely dry) before zipping it up and continuing on your way.
How large are your products?
The Backpack is 21 Liters with dimensions of 12” x 5” x 17”. The Backpack bottle pocket is 3.5" x 3.5" x 14". The Slim Backpack is 13 Liters with dimensions of 11” x 3.5” x 15.5”. The Slim bottle pocket is 3.5" x 3.5" x 13".
Can I remove the creases from my waxed canvas bag?
This is the nature of our waxed canvas products. The material is a polyester canvas with wax that is meant to represent traditional cotton canvas with a beeswax finish. These waxed finishes protect the fabric and also show the textured movement history of the material. Some of the marks occur in production and other marks occur during transportation. Each bag has its own unique character. The more you use it the more it becomes unique to you according to how you personally handle your bag just like a good pair of jeans. If you want to try to remove some of the creases, just warm up a good hair dryer and run it over the areas you’d like to recondition. Our recycled canvas has layers of wax on it, so the mild heat will melt the top layer of wax to see fewer creases.
Do you have a product warranty?
Yes! We offer a lifetime warranty on manufacturing elements that we are responsible for. In other words if we messed it up, its on us! This includes defective materials and workmanship. Warranties don’t cover any problems that are the result of wear and use.
Do you repair bags?
We no longer offer in-house repair services. However, we love mending instead of replacing our products. Tools like the Fixing.Fashion community map and Repair Cafes are a great place to find help repairing a bag.

Discounts

Do you offer a discount for Medical Providers?
We offer a 30% discount off your entire purchase for hospital workers. Just click the "verify with ID.Me" button at check out and you will be prompted to verify your ID. We currently offer discounts for the following professionals: Athletic Trainer, Certified Medical Assistant, Chiropractor, Clinical Counselor, Psychologist, Therapist, Clinical, Technician (for example Pharmacy Technician, Dialysis Technician, Laboratory Technician, Phlebotomist, Surgical Technologist, etc.), Dentist, Dental Assistant, Diagnostic Medical Personnel (Radiographer, Medical Imaging Technologist, Radiologist, etc.), Doctor, Nurse, Physician Assistant, Licensed Clinical Social Worker, Physical or Occupational Therapist, Physical or Occupational Therapy Assistant, Registered Dietitian, Respiratory Therapist, Orthopedic Physician, Pharmacist. If you are experiencing trouble applying your discount, view the video walkthrough here. Please note that discounts are not applicable to bulk orders.
Do you offer a discount for Teachers?
We offer a 30% discount off your entire purchase for teachers. Just click the "verify with ID.Me" button at check out and you will be prompted to verify your ID. We currently offer discounts for the following professionals: Certified Teacher, Certified Teacher Aid, Certified Teaching Assistant, Certified Education Assistant, Lifetime Teaching Credential Holders, College/University Professors, Speech Pathologists, and School Administration. If you are experiencing trouble applying your discount, view the video walkthrough here. Please note that discounts are not applicable to bulk orders.
Do you offer a discount for Veterans?
We offer a 30% discount off your entire purchase for veterans. Just click the "verify with ID.Me" button at check out and you will be prompted to verify your ID. We currently offer discounts for the following professionals: Active Duty, National Guard, Reserves, Veterans, Retirees, Military Spouses, and Immediate Military Family Members. If you are experiencing trouble applying your discount, view the video walkthrough here. Please note that discounts are not applicable to bulk orders.
Can I stack discounts together?
Unfortunately, we do not have the ability to offer multiple discounts on a single order.
Are Misfits eligible for further discounts?
Misfits are not eligible for further discounts, we have discounted these products to the lowest price available.

Orders & Shipping

Where can I find my order status and tracking information?
As soon as your order is fulfilled, you’ll receive an email with your tracking number. If you’re having trouble tracking your order, send an email to help@dayowl.com and we’ll help you track it down.
Can I change my order?
Orders are generally fulfilled within 1-3 business days of being placed. If you need to adjust your order, email help@dayowl.com and we’ll try to catch your order before it heads your way. If we can’t catch it in time, we’ll take care of you once your order arrives. Just make sure you keep the box to send your order back!
Where do you fulfill your products from?
We fulfill from a locally owned small business in Northern California called North Bay Distributors. Locating fulfillment on the west coast of the United States decreased the shipping distance from our factories in Vietnam, saving time, money, and carbon.
When are customized orders shipped?
Our personalization partner uses USPS to ship out custom embroidered backpacks. For domestic US orders, shipping will take 1-5 days. international orders are shipped first class via USPS and take anywhere from 7-21 days.
Why can't I customize a certain bag?
We are in the process of of piloting our customization process. To get started, we chose our best selling bags to begin the program. We'll update
Are Day Owl bags available in physical locations?
Yes, we just started giving our bags homes in partner retailers. Our bags are available for purchase from our friends at Toad and Co. in Portland, Maine. You can find them at 31 Diamond Street!

Buy with Prime

I see there is a "Buy with Prime" button on some of your products, but not on all of them. What’s up with that?
Yes! Buy with Prime allows you to use your Prime membership to take advantage of free shipping. To enable this, we’ve sent some of our products to Amazon warehouses so they can be easily shipped to you. We’re considering moving all of our products there, but we’re still testing the Amazon process to ensure it works seamlessly for both you and us. We’re dating them, but we’re not married yet!
Do your discount codes work with the Buy with Prime buttons?
Yes! Just input the discount code of your choice when prompted at checkout. This is still in the testing phase, so if you have any issues, just email us at help@dayowl.com and we’ll sort it out for you.
Who should I contact if I have issues with my Buy with Prime order?
Great question. First, we’re always happy to answer any questions, so feel free to reach out about product inquiries or any other concerns. Logistically, Amazon takes over once you complete a Buy with Prime transaction, so everything that happens after you hit “purchase” will be handled by them, not us. While we’ll miss you, you’re in good hands. Amazon has been doing this for a while, and the process works just like any other Amazon purchase once you place your order.
Do I need an Amazon Prime membership to use Buy with Prime?
Yes, you need an active Amazon Prime membership to use the "Buy with Prime" button.
Will my purchase qualify for free shipping?
Yes, if you use "Buy with Prime," your order will typically qualify for free and fast shipping as per your Amazon Prime benefits.
Can I track my order through Amazon?
Yes, once you complete your purchase using "Buy with Prime," you can track your order through your Amazon account.
Are returns handled through Amazon or your website?
Returns for items purchased with "Buy with Prime" are typically handled through Amazon’s returns process. Check your order details on Amazon for specific instructions.
Is my payment information secure when using Buy with Prime?
Yes, your payment information is securely processed through Amazon, ensuring a safe and secure checkout experience.
Can I use Amazon gift cards with Buy with Prime?
Yes, you can use Amazon gift cards when completing a purchase with "Buy with Prime."

Returns

What is your return policy?
All sales are final.
Can I return an international order?
All sales are final.

Sustainability & Circularity

How does a plastic bottle become fabric?
After the plastic bottles reach the recycling facility, the bottles are ground up into plastic flakes. Recycled plastic flake is then extruded into fine strands, then texturized into a soft fiber that rivals many organic materials like cotton. Innovation in these steps allows recycled content like First Mile™ fabrics to take the place of traditional materials, without compromising feel or flex. First Mile™ recycled yarn can be woven or knit to create unique fabrics and textures like the waxed canvas in the Day Owl backpack. Learn more at firstmilemade.com.
What is First Mile material?
First Mile™ supports communities in need by facilitating the collection of plastic bottles to support entrepreneurs and prevent waste from reaching landfills and oceans. Each bottle is sorted, cleaned, shredded, turned into yarn, then knit or woven into fabric to ultimately become apparel, footwear, and accessories for brands around the world. First Mile™ has diverted over 300 million plastic bottles from landfills and oceans.
Where are Day Owl bags made?
All Day Owl products are designed in Pittsburgh, Pennsylvania. The plastic bottles used to create the canvas in Day Owl backpacks are collected in Taiwan and the final cut & sew happens at our factories Kim Ta and The Sang, which are both located in Ho Chi Minh City, Vietnam. Each bag is individually numbered with a unique serial number which can be found on the side of our Backpacks and Crossbody.
What is the number on the side of my bag?
Day Owl numbers every backpack that we produce so that we’re mindful of overproduction. Numbering our products allows us to account for our impact as a brand. Each number plate individually identifies our products so we can ensure they never end back in a landfill.
Do you recycle old backpacks?
We currently do not accept old, used backpacks through our recycling program. During the Winter of 2022 and early 2023, we reset our operations to ensure that Day Owl can make a sustainable impact into the years to come. With these adjustments has come a pause in our bag recycling program.
Are your bags PFAS-Free?
Yes, our bags have never utilized PFAS chemicals. To achieve the durable water resistance, we wax our canvas with paraffin wax free of restricted substances.

Company

Are you hiring?
We’re always looking for great teammates! If you are interested in joining the team, reach out to us at hello@dayowl.com and we’ll keep you in mind as the team grows.
Where are you located?
Our headquarters are in Pittsburgh, Pennsylvania. We share office space with our sister organizations First Mile and Work. Between the three organizations, we have team members around the world!

Bulk Orders

Product Care

Discounts

Orders & Shipping

Returns

Sustainability & Circularity

Company

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