Fit & Sizing
The smaller backpack is perfect for a 13” Macbook or 14” PC. The larger backpack comfortably fits a 15” Macbook or 15.6” PC. Still can’t decide? Check out the size guide for more details. Plus, returns and exchanges are free, so feel free to give either size a try.
Both sizes are the same width and depth, and have the same sneaky pockets and features. The larger bag is 2 inches taller to hold a larger laptop and a few extra items. Check out the size guide for more details.
Day Owl bags break in like a great pair of boots. As you use it, your bag will develop a character that is unique to what you do and where you go with it. This is natural (and it looks GREAT). But if it needs to be cleaned, we don’t recommend putting it in the washer—just like we wouldn’t recommend putting that great pair of boots in the washer. However, periodically emptying its contents and taking a stiff brush to the exterior, and a little leather conditioner to the handle, never hurt anybody.
According to Brenda Joy, who cleans all Day Owl bags that need a little TLC, if your bag gets a stain while you’re out there kicking ass, just spot clean it with a little detergent and warm water. Air dry. Also according to Brenda Joy, turn on a little Whitney Houston while you do it and put a smile on your face.
The same process as above, just use cold water instead of warm.
Fear not! We’ve spilled all of the above in the chimney pocket. The beauty of the neoprene is that the liquid in question pools up in the bottom of the pocket and usually won’t make its way into the main compartment, so your clothes/lunch/notebook/boxing gloves/pet iguana will be spared.
To clean, open the chimney and stuff a clean washcloth or dish towel into the pocket to soak up the liquid. Then, turn the pocket inside out and scrub it with a little detergent and water. Air-dry it in a warm, dry place (make sure it’s completely dry) before zipping it up and continuing on your way.
This calls for a repair. Live chat us Monday-Friday from 9-5 EST or email us at firstname.lastname@example.org and we’ll get you set up.
Don’t worry, it’s happened to us, too. Remember: Free Repairs For Life! Send it back to us and we’ll stitch it right up. We’re excellent bag surgeons, but if your bag ends up with a few scars, we’re happy to provide a daring story so you can impress your friends. Email email@example.com to get started.
Materials & Manufacturing
After the plastic bottles reach the recycling facility, the bottles are ground up into plastic flakes. Recycled plastic flake is then extruded into fine strands, then texturized into a soft fiber that rivals many organic materials. Innovation in these steps allows recycled content like First Mile™ fabrics to take the place of traditional materials, without compromising feel or flex. First Mile™ recycled yarn can be woven or knit to create unique fabrics and textures like the waxed canvas in the Day Owl backpack.
First Mile™ supports communities in need by facilitating the collection of plastic bottles to support entrepreneurs and prevent waste from reaching landfills and oceans. Each bottle is sorted, cleaned, shredded, turned into yarn, then knit or woven into fabric to ultimately become apparel, footwear, and accessories for brands around the world. First Mile™ has saved over 96 Million plastic bottles and directed over $3.2 Million into communities in Haiti, Honduras, and Taiwan. Learn more at firstmilemade.com.
That's the bag’s production number. It’s unique to your bag and to you. Each time we release a new product, we'll start again at zero. We've got all sorts of cool stuff planned for your numbers, so stay tuned.
It’ll hold whatever you can cram into it, but be kind to yourself! You don’t want to slip a disk. It was designed to hold the 8-10 items you use every single day and our First Mile™ canvas is tested to 402.25 lbs before it fails (definitely don’t try this at home).
No, and we did that on purpose. For us, rule #1 of sustainability is durability. If there is one thing we want our bags to do for you, it's last. The fabric was originally designed to be made into work boots, so it's really strong. We figure if you can use it for twice as long as other bags you've had, that's WAY fewer bags in the waste stream. Also, selfishly, we're incentivized to be able to sell the bags again after you're done with it; so if it's all worn out, it can’t be reused.
Leather LASTS. Vegan leather is less durable, and it's usually made out of some sort of nasty plastic, like PVC. So, we went with really high quality, sustainable leather because we think that there are more environmental savings in you using fewer bags than in creating something that seemed sustainable, but actually wasn't.
That said, if you are a vegan leather scientist or know anybody that's making leather-like material or you have an idea for a natural alternative, please email us at firstname.lastname@example.org. We'd love to chat about it. In the meantime, we only use responsible leather that is Leather Working Group Certified. Be sure to sign up for our product updates to stay up to date with our progress.
Orders & Delivery
Of course! Just select expedited shipping at checkout to get your order in 2 business days. Please note we currently only fulfill orders on business days. Expedited orders must be placed by 1:00 PM EST to guarantee delivery within 2 business days.
For sure! We’re delighted to ship Day Owl products anywhere (we see you Greenland). Heads up that any shipping, duties, and taxes won’t be free. Your tracking number will take a few days to show movement but we promise it is en route. If you have any issues, please email email@example.com.
As soon as your order is fulfilled, you’ll receive an email with your tracking number. If you create an account, you can also log in to check the status of your order. If you’re having trouble tracking your order, chat us or send an email to firstname.lastname@example.org and we’ll help you track it down.
We try to fulfill orders as quickly as we can but if you need to adjust your order, email email@example.com or chat us and we’ll try to catch your order before it flies your way. If we can’t catch it in time, we’ll take care of you once your order arrives with free returns and exchanges. Just make sure you keep the box to send your order back!
Click here to order a gift card. We offer e-gift cards which you can send directly to their email, or physical gift cards. Sending a physical gift card to your best friend? Enter their shipping info at checkout and we’ll send it straight there.
To redeem your gift card, simply enter your unique 16 digit gift card code at checkout in the “apply a promo code” field. The code can be found in your gift card email or printed on your physical card.
Nope! Use what you want and save the balance for later—just hang onto your unique code. If you lose your code, email us firstname.lastname@example.org.
Returns & Exchanges
We offer free US returns within 30 days of purchase, no questions asked. Click here for returns and exchanges. Once we approve your return or exchange request, you’ll receive a prepaid shipping label to print and place on top of the original shipping label. Reseal the box using the extra adhesive strip, and leave it at the nearest post office. You will receive a full refund in the original form of payment once your return is processed.
Click here to start a return or exchange. You can also log into your account and select the order you want to return or exchange. You will receive a prepaid shipping label which you can place over the original shipping label so you can reuse the original box. Reseal the box using the extra adhesive strip, and leave it at the nearest post office.
Life happens, we get it. That’s why we offer free repairs for life. In case your bag gets caught in a car door or chewed by a dog (happened), send it in and we’ll stitch it up good as new - only better, because scars are sexy. If your bag is beyond repair, send it back and we’ll recycle it and give you 25% off a new bag. Email email@example.com to get started.
Need a different size or color? Click here to start an exchange. Tell us which item you want instead, and we’ll ship it out as soon as we receive your return. Note: the box your bag came in is designed to be sent back to us with no additional tape or packaging needed.
Absolutely! Just email firstname.lastname@example.org with your order number and purchaser’s name if you have it. You can find your order number on the packing list that comes in the box your bag came in.
As soon as we receive your return, we will process your refund in your original form of payment. If you haven’t received a refund yet, email email@example.com.
Microfibers are pretty bad for the environment. They usually make their way into waterways from the tumble your clothes take in the washer. While you’re free to do whatever you like with your Day Owl bag, we advise against putting it in the washer. Besides, it doesn’t need it! (See Product Care for how to clean your bag.)
For each bag, 25 bottles are diverted through our First MileTM supply chains; 700 gallons of water are saved, compared to comparably sized cotton bags (~2 tote bags); and 1.2 lbs of pesticides & fertilizer are avoided, compared to those ~2 totes.
You’ll note that, aside from a little tape on the shipping label from the carrier (which we can’t control), there is no plastic in the packaging. That’s on purpose. In terms of what to do with that glorious looking box, put stuff in it! Old ticket stubs, love letters, treasure, whatever. If you can’t find a way to reuse it, go ahead and recycle it because it is 100% recyclable.
Great question. We started in Haiti after the 2010 earthquake, helping people pick up plastic bottles to earn extra cash, and turning that material into all sorts of things like shoes, laptops, and even the odd art project. We realized that there were millions of these folks who pick up trash for a living all over the world. But despite them being the last line of defense that keeps plastic out of the ocean, nobody was working very hard to help make their lives better. So, we developed a responsible supply chain company and dedicated ourselves to getting people into good jobs and getting this waste cleaned up. (We still do that work, which you can follow @FirstMileImpact.)
The problem was, it wasn't going fast enough. It turns out changing an entire industry was harder than we thought! Companies are SLOW to act more like Patagonia and less like (insert any oil company and most apparel brands here), so we started thinking about how we might make great stuff as well as help supply it to other great companies.
Frankly, it took a lot of debates over beers and coffee to get to a place where we felt like introducing more products into the world was a good idea. We ultimately decided that if we expected companies to move more quickly to find solutions to the environmental crisis, then we had to get in the game and start showing people how we thought it should be done. So, here we are, and here is what we promise:
- We can ALWAYS get better
- We won't say it unless we can back it up
- Even though we're not perfect, we're always going to work hard to be perfect
- If you ever want to come and see for yourself, you have an open invitation to any part of the supply chain. We understand that most people won't or can't, which is why we work hard to bring their stories to you. But the offer stands anyway.
All we ask of you in return is this: please don't hate online in a glorious fit of righteous rage. There's ENOUGH of that out there these days. Just reach out to us—we promise we are all ears. (After all, owls have some of the best hearing out there.)
Communicating with Us
Email us anytime, day or night, at firstname.lastname@example.org. We also have a live chat function on the site here, where we’re available Monday-Friday 9-5 EST.
Yes. Always. We're looking for BAMFs that are ready to work hard and help Day Owls everywhere feel ready for anything. See current openings here.
Please, have some respect. Her name is Mona Peaches.