Orders & Delivery
Of course! Just select expedited shipping at checkout to get your order in 2 business days. Please note we currently only fulfill orders on business days. Expedited orders must be placed by 1:00 PM EST to guarantee delivery within 2 business days.
For sure! We’re delighted to ship Day Owl products anywhere (we see you Greenland). Heads up that any shipping, duties, and taxes won’t be free. Your tracking number will take a few days to show movement but we promise it is en route. If you have any issues, please email email@example.com.
As soon as your order is fulfilled, you’ll receive an email with your tracking number. If you create an account, you can also log in to check the status of your order. If you’re having trouble tracking your order, chat us or send an email to firstname.lastname@example.org and we’ll help you track it down.
We try to fulfill orders as quickly as we can but if you need to adjust your order, email email@example.com or chat us and we’ll try to catch your order before it flies your way. If we can’t catch it in time, we’ll take care of you once your order arrives with free returns and exchanges. Just make sure you keep the box to send your order back!
Click here to order a gift card. We offer e-gift cards which you can send directly to their email, or physical gift cards. Sending a physical gift card to your best friend? Enter their shipping info at checkout and we’ll send it straight there.
To redeem your gift card, simply enter your unique 16 digit gift card code at checkout in the “apply a promo code” field. The code can be found in your gift card email or printed on your physical card.
Nope! Use what you want and save the balance for later—just hang onto your unique code. If you lose your code, email us firstname.lastname@example.org.
Returns & Exchanges
We offer free US returns within 30 days of purchase, no questions asked. Click here for returns and exchanges. Place the prepaid shipping label on top of the original shipping label. Reseal the box using the extra adhesive strip, and leave it at the UPS drop off (no tape required!). You will receive a full refund in the original form of payment once your return is processed.
Click here to start a return or exchange. You can also log into your account and select the order you want to return or exchange. You will receive a prepaid shipping label which you can place over the original shipping label so you can reuse the original box. Reseal the box using the extra adhesive strip, and leave it at the nearest UPS drop off.
Life happens, we get it. That’s why we offer free repairs for life. In case your bag gets caught in a car door or chewed by a dog (happened), send it in and we’ll stitch it up good as new - only better, because scars are sexy. If your bag is beyond repair, send it back and we’ll recycle it and give you $50 off a new bag. Use code "TRADEIN" at checkout (only eligible for returning customers). If your bag needs a repair, email email@example.com to request a prepaid shipping label. Only available for US customers at this time.
Need a different size or color? Click here to start an exchange. Tell us which item you want instead, and we’ll ship it out as soon as we receive your return. Note: the box your bag came in is designed to be sent back to us with no additional tape or packaging needed.
Absolutely! Just email firstname.lastname@example.org with your order number and purchaser’s name if you have it. You can find your order number on the packing list that comes in the box your bag came in.
As soon as we receive your return, we will process your refund in your original form of payment. If you haven’t received a refund yet, email email@example.com.
Microfibers are pretty bad for the environment. They usually make their way into waterways from the tumble your clothes take in the washer. While you’re free to do whatever you like with your Day Owl bag, we advise against putting it in the washer. Besides, it doesn’t need it! (See Product Care for how to clean your bag.)
For each bag, 25 bottles are diverted through our First MileTM supply chains; 700 gallons of water are saved, compared to comparably sized cotton bags (~2 tote bags); and 1.2 lbs of pesticides & fertilizer are avoided, compared to those ~2 totes.
You’ll note that, aside from a little tape on the shipping label from the carrier (which we can’t control), there is no plastic in the packaging. That’s on purpose. In terms of what to do with that glorious looking box, put stuff in it! Old ticket stubs, love letters, treasure, whatever. If you can’t find a way to reuse it, go ahead and recycle it because it is 100% recyclable.
Great question. We started in Haiti after the 2010 earthquake, helping people pick up plastic bottles to earn extra cash, and turning that material into all sorts of things like shoes, laptops, and even the odd art project. We realized that there were millions of these folks who pick up trash for a living all over the world. But despite them being the last line of defense that keeps plastic out of the ocean, nobody was working very hard to help make their lives better. So, we developed a responsible supply chain company and dedicated ourselves to getting people into good jobs and getting this waste cleaned up. (We still do that work, which you can follow @FirstMileImpact.)
The problem was, it wasn't going fast enough. It turns out changing an entire industry was harder than we thought! Companies are SLOW to act more like Patagonia and less like (insert any oil company and most apparel brands here), so we started thinking about how we might make great stuff as well as help supply it to other great companies.
Frankly, it took a lot of debates over beers and coffee to get to a place where we felt like introducing more products into the world was a good idea. We ultimately decided that if we expected companies to move more quickly to find solutions to the environmental crisis, then we had to get in the game and start showing people how we thought it should be done. So, here we are, and here is what we promise:
- We can ALWAYS get better
- We won't say it unless we can back it up
- Even though we're not perfect, we're always going to work hard to be perfect
- If you ever want to come and see for yourself, you have an open invitation to any part of the supply chain. We understand that most people won't or can't, which is why we work hard to bring their stories to you. But the offer stands anyway.
All we ask of you in return is this: please don't hate online in a glorious fit of righteous rage. There's ENOUGH of that out there these days. Just reach out to us—we promise we are all ears. (After all, owls have some of the best hearing out there.)
Trade-Ins, Circularity, & End of Life
Yep! To trade in your current Day Owl for a new one, just shop as you normally would for the new bag of your choice and use code "TRADEIN" at checkout for $35 off your new bag. A prepaid shipping label will come with your new Day Owl. Just place your old bag in the box, reseal it using the extra adhesive strip (no tape required) and send it back to us within 30 days. Free return labels are only available for US customers at this time.
It might not be. Sometimes bags do get properly reused when they go to thrift shops. Just check before you go the thrift store route. While some have a good sense of the end-of-life for their products, many times old clothes and bags get sorted, put on pallets, and sold in bulk to low-income countries. They’re called “mixed rags”. Because we work in these communities, we know that if they end up there, they usually end up in the landfill.
The chances are good that after your old bag leaves you for the trash or for the thrift shop, it still has MANY miles to travel before it ends up sitting in a landfill for the next 10,000 years. If it needs to travel, we’d rather you send it to us. You save it from a garbage truck or shipping container and we put it back to use for somebody else.
It depends on their condition. When each trade-in shows up, we separate them into one of two categories. Bags that need some repair and a good cleaning are considered “refurbishable”. We’ll get those back into circulation. Bags that are beyond repair become “recyclable”. We break each of these bags down into their component parts and ensure that each is recycled properly. Does this cost me anything? Nope!
Communicating with Us
Email us anytime, day or night, at firstname.lastname@example.org. We also have a live chat function on the site here, where we’re available Monday-Friday 9-5 EST.
At Day Owl, we are on a mission to create beautiful, useful products that are good for you and the planet. Up for the challenge? See current openings here.