Orders & Delivery
Of course! Just select expedited shipping at checkout to get your order in 2 business days. Please note we currently only fulfill orders on business days. Expedited orders must be placed by 1:00 PM EST to guarantee delivery within 2 business days.
For sure! We’re very happy to ship Day Owl products anywhere (we see you Greenland). Heads up that any shipping, duties and taxes won’t be free. Your tracking number will take a few days to show movement but we promise it is en route. If you have any issues, please email email@example.com.
As soon as your order is fulfilled, you will receive an email with your tracking number. If you create an account, you can also log in to check on the status of your order. If you are having trouble tracking your order, chat us or send an email to firstname.lastname@example.org and we’ll help you track it down.
We try to fulfill orders as quickly as we can but if you need to adjust your order, email email@example.com or chat us and we’ll try to catch your order before it flies your way. If we can’t catch it in time, we’ll take care of you once your order arrives with free returns and exchanges. Just make sure you keep the box to send your order back in!
Click here to order a gift card. We offer E-Gift cards which you can send directly to their inbox or physical gift cards. Sending a physical gift card to your best friend? Just enter their shipping info at checkout and we’ll send it straight there.
To redeem your gift card, just enter your unique 16 digit gift card code at checkout in the “apply a promo code” field. The code will be from your gift card email or printed on your physical card.
Nope! Use what you want and save the balance for later. Just keep your unique code. If you lose your code, email us firstname.lastname@example.org.
Returns & Exchanges
We offer free US returns within 30 days of purchase, no questions asked. You will receive a full refund in the original form of payment once your return is processed. Looking for a different size or color? Click here for returns and exchanges. Once we approve your return or exchange request, you’ll receive a prepaid shipping label to print and place on top of the original shipping label, reseal the box using the extra adhesive strip and leave it at the nearest UPS drop off.
Click here to start a return or exchange. You can also log into your account and select the order you want to return or exchange. You will receive a prepaid shipping label which you can place over the original shipping label so you can reuse the original box. Just remove the extra adhesive strip, close it up and leave it at the nearest UPS drop off.
Life happens, we get it. That’s why we offer free repairs for life. In case your bag gets caught in a car door or chewed by a dog (happened), send it in and we’ll stitch it up good as new - only better, because scars are sexy. If your bag is beyond repair, send it back and we’ll recycle it and give you 25% off a new bag. Email email@example.com to get started.
Need a different size or color? Click here to start an exchange. Tell us which item you want instead and we’ll get it shipped out to you as soon as we receive your return. Note: the box your bag came in is designed to be sent back to us with no additional tape or packaging used.
Absolutely! Just email firstname.lastname@example.org with your order number and purchaser’s name if you have it. You can find your order number on the packing list that comes in the box your bag came in.
As soon as we receive your return, we will process your refund in your original form of payment. If you haven’t received a refund yet, email email@example.com.
Microfibers are pretty bad for the environment. They usually make their way into waterways from the tumble your clothes take in the washer. While you’re free to do whatever you like with your Day Owl bag, we advise against putting it in the washer. Besides, it doesn’t need it! (See Product Care for how to clean your bag)
25 Bottles are diverted from our First Mile supply chains for each bags. 700 gallons of water are saved, compared to comparably sized cotton bag (~2 tote bags) 1.2 lbs pesticides & fertilizer avoided, compared to those totes.
First, it’s just a great box, isn’t it? We love the Wizard of Oz thing going on between the outside black and white and the inside color..but we digress. You’ll note that save a little tape on the shipping label from the carrier (which we can’t control) there is no plastic in the packaging. That’s on purpose. In terms of what to do with that glorious looking box, put stuff in it! Old ticket stubs, polaroids, whatever. You can make yourself a little hope chest. If that’s not your thing, I’m sure you’ll come up with something. If you don’t, it’s recyclable just please recycle it.
Great question. We started in Haiti after the earthquake there in 2010, just helping people pick up plastic bottles to earn extra cash and turning that material into all sorts of things like shoes, laptops, and even the odd art project. We realized that there were millions of these folks who picked up trash for a living all over the world and despite them being the last line of defense that keeps plastic out of the ocean for the big companies that make it, more often than not, people don't work very hard to help make their lives better. So we became a supply chain company and dedicated ourselves to getting this waste off the ground and putting people to work in good jobs. We still do that work...you can follow @FirstMileImpact.
The problem was, it wasn't going fast enough. It turns out changing an entire industry was harder than we thought! Companies are SLOW to act more like Patagonia and less like (insert any oil company and most apparel brands here), so we started thinking about how we might make great stuff as well as help supply it to other great companies.
Frankly, it took a lot of debates over beers and coffee to get to a place where we felt like introducing more products into the world felt like a good idea. But we ultimately decided that if we expect companies to move more quickly to find solutions to the environmental crisis, then we had to get in the game and start showing people how we thought it should be done. So here we are, and here is what we promise:
- we can ALWAYS get better
- we won't say it unless we can back it up
- even though we're not perfect, we're always going to work hard to be perfect
- If you ever want to come and see for yourself, you are invited to any part of the supply chain. We understand that most people won't or can't which is why we'll work hard to bring their stories to you, but the offer stands anyway.
All we ask of you in return. Don't hate online in a glorious fit of righteous rage. There's ENOUGH of that out there these days. Just reach out to us. I promise you we are all ears ( Do owls have ears?)
Communicating with Us
Email us anytime, day or night, at firstname.lastname@example.org. We also have a live chat function on the site here. That's live Monday-Friday 9-5 EST.
Yes. Always. We're looking for BAMFs that are ready to work hard and help Day Owls everywhere feel ready. Apply here.
Please, have some respect. Her name is Mona Peaches.